[]
Difficult to support tenants who rely on Universal Credit? scrollThreshold) { innerWrap.classList.remove(‘py-3’); } else { innerWrap.classList.add(‘py-3’); } } window.addEventListener(‘scroll’, handleScroll); handleScroll(); })(); ]]>
12:01 AM, 19th March 2026, 2 months ago 8
As a private landlord managing our own portfolio, we are finding it increasingly difficult to support tenants who rely on Universal Credit.
The core issue is that private landlords do not have access to a landlord portal, which is available only to social landlords. As a result, we are unable to upload rent arrears statements, Section 13 notices for rent increases, or any other essential documentation.
When we contact the helpline, we are told they cannot speak with us because the claim does not belong to the landlord. There is no email address for us to use, and the APA direct payment form does not even provide confirmation that a request has been submitted.
This lack of communication and transparency makes it almost impossible to manage cases effectively.
I have been raising these concerns for many years, yet the system has not improved. Tenants are falling into arrears, facing eviction, and in many cases, these are vulnerable individuals who desperately need support.
We want to help them, but the current Universal Credit processes make that extremely challenging.
I have previously submitted a complaint to the ICO, but unfortunately, this did not lead to any meaningful outcome.
Universal Credit should actively engage with private landlords and seek feedback so that the system can be improved.
Better collaboration would allow us to work together to protect vulnerable tenancies and prevent avoidable homelessness.
Cara
Comments
Popular Discussions
Latest News
You’re Missing Out!
Members can reply to discussions, connect with experienced landlords, and access full member profiles showing years of expertise. Don’t stay on the sidelines – join the UK’s most active landlord community today.
Not a member yet? Join In Seconds
or if you’re already a member
Login with
Property118 stands as a leading online resource and community hub dedicated to providing landlords with the knowledge, tools, and support necessary to thrive in their property endeavors.
Copyright 2026 © Property118. All Rights Reserved. Website designed and coded with 
by Accent.
{ link.addEventListener(‘click’, function(e) { e.preventDefault(); const subMenu = this.parentElement.querySelector(‘.sub-menu’); if (subMenu) { subMenu.classList.toggle(‘open’); this.classList.toggle(‘open’); } }); }); ]]> {let n=function(){try{var e=JSON.parse(sessionStorage.getItem(o));if(“object”==typeof e&&”number”==typeof e.timestamp&&(new Date).valueOf(){i(n=e.data),r.terminate(),t(n)})}catch(e){}i(n=f(s,u,c,p))}t(n)}).then(e=>{for(const n in e)a.supports[n]=e[n],a.supports.everything=a.supports.everything&&a.supports[n],”flag”!==n&&(a.supports.everythingExceptFlag=a.supports.everythingExceptFlag&&a.supports[n]);var t;a.supports.everythingExceptFlag=a.supports.everythingExceptFlag&&!a.supports.flag,a.supports.everything||((t=a.source||{}).concatemoji?r(t.concatemoji):t.wpemoji&&t.twemoji&&(r(t.twemoji),r(t.wpemoji)))}); //# sourceURL=https://www.property118.com/wp-includes/js/wp-emoji-loader.min.js /* ]]]]> */ ]]> it may take a few seconds.”,”webview_notification_text”:”The selected provider doesn’t support embedded browsers!”},”_targetWindow”:”prefer-popup”,”_redirectOverlay”:”overlay-with-spinner-and-message”,”_unsupportedWebviewBehavior”:””}; /** * Used when Cross-Origin-Opener-Policy blocked the access to the opener. We can’t have a reference of the opened windows, so we should attempt to refresh only the windows that has opened popups. */ window._nslHasOpenedPopup = false; window._nslWebViewNoticeElement = null; window.NSLPopup = function (url, title, w, h) { /** * Cross-Origin-Opener-Policy blocked the access to the opener */ if (typeof BroadcastChannel === “function”) { const _nslLoginBroadCastChannel = new BroadcastChannel(‘nsl_login_broadcast_channel’); _nslLoginBroadCastChannel.onmessage = (event) => { if (window?._nslHasOpenedPopup && event.data?.action === ‘redirect’) { window._nslHasOpenedPopup = false; const url = event.data?.href; _nslLoginBroadCastChannel.close(); if (typeof window.nslRedirect === ‘function’) { window.nslRedirect(url); } else { window.opener.location = url; } } }; } const userAgent = navigator.userAgent, mobile = function () { return /b(iPhone|iP[ao]d)/.test(userAgent) || /b(iP[ao]d)/.test(userAgent) || /Android/i.test(userAgent) || /Mobile/i.test(userAgent); }, screenX = window.screenX !== undefined ? window.screenX : window.screenLeft, screenY = window.screenY !== undefined ? window.screenY : window.screenTop, outerWidth = window.outerWidth !== undefined ? window.outerWidth : document.documentElement.clientWidth, outerHeight = window.outerHeight !== undefined ? window.outerHeight : document.documentElement.clientHeight – 22, targetWidth = mobile() ? null : w, targetHeight = mobile() ? null : h, left = parseInt(screenX + (outerWidth – targetWidth) / 2, 10), right = parseInt(screenY + (outerHeight – targetHeight) / 2.5, 10), features = []; if (targetWidth !== null) { features.push(‘width=’ + targetWidth); } if (targetHeight !== null) { features.push(‘height=’ + targetHeight); } features.push(‘left=’ + left); features.push(‘top=’ + right); features.push(‘scrollbars=1’); const newWindow = window.open(url, title, features.join(‘,’)); if (window.focus) { newWindow.focus(); } window._nslHasOpenedPopup = true; return newWindow; }; let isWebView = null; function checkWebView() { if (isWebView === null) { function _detectOS(ua) { if (/Android/.test(ua)) { return “Android”; } else if (/iPhone|iPad|iPod/.test(ua)) { return “iOS”; } else if (/Windows/.test(ua)) { return “Windows”; } else if (/Mac OS X/.test(ua)) { return “Mac”; } else if (/CrOS/.test(ua)) { return “Chrome OS”; } else if (/Firefox/.test(ua)) { return “Firefox OS”; } return “”; } function _detectBrowser(ua) { let android = /Android/.test(ua); if (/Opera Mini/.test(ua) || / OPR/.test(ua) || / OPT/.test(ua)) { return “Opera”; } else if (/CriOS/.test(ua)) { return “Chrome for iOS”; } else if (/Edge/.test(ua)) { return “Edge”; } else if (android && /Silk//.test(ua)) { return “Silk”; } else if (/Chrome/.test(ua)) { return “Chrome”; } else if (/Firefox/.test(ua)) { return “Firefox”; } else if (android) { return “AOSP”; } else if (/MSIE|Trident/.test(ua)) { return “IE”; } else if (/Safari//.test(ua)) { return “Safari”; } else if (/AppleWebKit/.test(ua)) { return “WebKit”; } return “”; } function _detectBrowserVersion(ua, browser) { if (browser === “Opera”) { return /Opera Mini/.test(ua) ? _getVersion(ua, “Opera Mini/”) : / OPR/.test(ua) ? _getVersion(ua, ” OPR/”) : _getVersion(ua, ” OPT/”); } else if (browser === “Chrome for iOS”) { return _getVersion(ua, “CriOS/”); } else if (browser === “Edge”) { return _getVersion(ua, “Edge/”); } else if (browser === “Chrome”) { return _getVersion(ua, “Chrome/”); } else if (browser === “Firefox”) { return _getVersion(ua, “Firefox/”); } else if (browser === “Silk”) { return _getVersion(ua, “Silk/”); } else if (browser === “AOSP”) { return _getVersion(ua, “Version/”); } else if (browser === “IE”) { return /IEMobile/.test(ua) ? _getVersion(ua, “IEMobile/”) : /MSIE/.test(ua) ? _getVersion(ua, “MSIE “) : _getVersion(ua, “rv:”); } else if (browser === “Safari”) { return _getVersion(ua, “Version/”); } else if (browser === “WebKit”) { return _getVersion(ua, “WebKit/”); } return “0.0.0”; } function _getVersion(ua, token) { try { return _normalizeSemverString(ua.split(token)[1].trim().split(/[^w.]/)[0]); } catch (o_O) { } return “0.0.0”; } function _normalizeSemverString(version) { const ary = version.split(/[._]/); return (parseInt(ary[0], 10) || 0) + “.” + (parseInt(ary[1], 10) || 0) + “.” + (parseInt(ary[2], 10) || 0); } function _isWebView(ua, os, browser, version, options) { switch (os + browser) { case “iOSSafari”: return false; case “iOSWebKit”: return _isWebView_iOS(options); case “AndroidAOSP”: return false; case “AndroidChrome”: return parseFloat(version) >= 42 ? /; wv/.test(ua) : /d{2}.0.0/.test(version) ? true : _isWebView_Android(options); } return false; } function _isWebView_iOS(options) { const document = (window[“document”] || {}); if (“WEB_VIEW” in options) { return options[“WEB_VIEW”]; } return !(“fullscreenEnabled” in document || “webkitFullscreenEnabled” in document || false); } function _isWebView_Android(options) { if (“WEB_VIEW” in options) { return options[“WEB_VIEW”]; } return !(“requestFileSystem” in window || “webkitRequestFileSystem” in window || false); } const options = {}, nav = window.navigator || {}, ua = nav.userAgent || “”, os = _detectOS(ua), browser = _detectBrowser(ua), browserVersion = _detectBrowserVersion(ua, browser); isWebView = _isWebView(ua, os, browser, browserVersion, options); } return isWebView; } function isAllowedWebViewForUserAgent(provider) { const facebookAllowedWebViews = [ ‘Instagram’, ‘FBAV’, ‘FBAN’ ]; let whitelist = []; if (provider && provider === ‘facebook’) { whitelist = facebookAllowedWebViews; } const nav = window.navigator || {}, ua = nav.userAgent || “”; if (whitelist.length && ua.match(new RegExp(whitelist.join(‘|’)))) { return true; } return false; } function disableButtonInWebView(providerButtonElement) { if (providerButtonElement) { providerButtonElement.classList.add(‘nsl-disabled-provider’); providerButtonElement.setAttribute(‘href’, ‘#’); providerButtonElement.addEventListener(‘pointerdown’, (e) => { if (!window._nslWebViewNoticeElement) { window._nslWebViewNoticeElement = document.createElement(‘div’); window._nslWebViewNoticeElement.id = “nsl-notices-fallback”; window._nslWebViewNoticeElement.addEventListener(‘pointerdown’, function (e) { this.parentNode.removeChild(this); window._nslWebViewNoticeElement = null; }); const webviewNoticeHTML = ‘
‘ + scriptOptions._localizedStrings.webview_notification_text + ”; window._nslWebViewNoticeElement.insertAdjacentHTML(“afterbegin”, webviewNoticeHTML); document.body.appendChild(window._nslWebViewNoticeElement); } }); } } window._nslDOMReady(function () { window.nslRedirect = function (url) { if (scriptOptions._redirectOverlay) { const overlay = document.createElement(‘div’); overlay.id = “nsl-redirect-overlay”; let overlayHTML = ”; const overlayContainer = “”, overlayContainerClose = “”, overlaySpinner = “”, overlayTitle = “
” + scriptOptions._localizedStrings.redirect_overlay_title + “”, overlayText = “
” + scriptOptions._localizedStrings.redirect_overlay_text + “”; switch (scriptOptions._redirectOverlay) { case “overlay-only”: break; case “overlay-with-spinner”: overlayHTML = overlayContainer + overlaySpinner + overlayContainerClose; break; default: overlayHTML = overlayContainer + overlaySpinner + overlayTitle + overlayText + overlayContainerClose; break; } overlay.insertAdjacentHTML(“afterbegin”, overlayHTML); document.body.appendChild(overlay); } window.location = url; }; let targetWindow = scriptOptions._targetWindow || ‘prefer-popup’, lastPopup = false; document.addEventListener(‘click’, function (e) { if (e.target) { const buttonLinkElement = e.target.closest(‘a[data-plugin=”nsl”][data-action=”connect”]’) || e.target.closest(‘a[data-plugin=”nsl”][data-action=”link”]’); if (buttonLinkElement) { if (lastPopup && !lastPopup.closed) { e.preventDefault(); lastPopup.focus(); } else { let href = buttonLinkElement.href, success = false; if (href.indexOf(‘?’) !== -1) { href += ‘&’; } else { href += ‘?’; } const redirectTo = buttonLinkElement.dataset.redirect; if (redirectTo === ‘current’) { href += ‘redirect=’ + encodeURIComponent(window.location.href) + ‘&’; } else if (redirectTo && redirectTo !== ”) { href += ‘redirect=’ + encodeURIComponent(redirectTo) + ‘&’; } if (targetWindow !== ‘prefer-same-window’ && checkWebView()) { targetWindow = ‘prefer-same-window’; } if (targetWindow === ‘prefer-popup’) { lastPopup = NSLPopup(href + ‘display=popup’, ‘nsl-social-connect’, buttonLinkElement.dataset.popupwidth, buttonLinkElement.dataset.popupheight); if (lastPopup) { success = true; e.preventDefault(); } } else if (targetWindow === ‘prefer-new-tab’) { const newTab = window.open(href + ‘display=popup’, ‘_blank’); if (newTab) { if (window.focus) { newTab.focus(); } success = true; window._nslHasOpenedPopup = true; e.preventDefault(); } } if (!success) { window.location = href; e.preventDefault(); } } } } }); let buttonCountChanged = false; const googleLoginButtons = document.querySelectorAll(‘ a[data-plugin=”nsl”][data-provider=”google”]’); if (googleLoginButtons.length && checkWebView()) { googleLoginButtons.forEach(function (googleLoginButton) { if (scriptOptions._unsupportedWebviewBehavior === ‘disable-button’) { disableButtonInWebView(googleLoginButton); } else { googleLoginButton.remove(); buttonCountChanged = true; } }); } const facebookLoginButtons = document.querySelectorAll(‘ a[data-plugin=”nsl”][data-provider=”facebook”]’); if (facebookLoginButtons.length && checkWebView() && /Android/.test(window.navigator.userAgent) && !isAllowedWebViewForUserAgent(‘facebook’)) { facebookLoginButtons.forEach(function (facebookLoginButton) { if (scriptOptions._unsupportedWebviewBehavior === ‘disable-button’) { disableButtonInWebView(facebookLoginButton); } else { facebookLoginButton.remove(); buttonCountChanged = true; } }); } const separators = document.querySelectorAll(‘div.nsl-separator’); if (buttonCountChanged && separators.length) { separators.forEach(function (separator) { const separatorParentNode = separator.parentNode; if (separatorParentNode) { const separatorButtonContainer = separatorParentNode.querySelector(‘div.nsl-container-buttons’); if (separatorButtonContainer && !separatorButtonContainer.hasChildNodes()) { separator.remove(); } } }) } });})();]]>