Real Time Resolutions declares it kept up its end of the offer throughout. The problem, according to the filing, started in June 2025, when PHH informed the company that some of the remaining loans would be transferring to NewRez LLC, working as Shellpoint Home loan Servicing. PHH then apparently sought to end the arrangement for those loans. A 2nd notification followed in February 2026, this time targeting all remaining loans.
PHH presumably indicated a specific clause in the agreement– one that enables termination when servicing rights are assigned “by the Owner or any 3rd party (not including Servicer).” But Real Time Resolutions argues that language does not use here. The reason, the business competes, is straightforward: PHH itself made the transfer to NewRez/Shellpoint. The clause, as Actual time Resolutions reads it, only begins when somebody aside from the servicer– such as the loan owners or an outside party– reassigns those rights.
When Actual time Resolutions asked PHH for documentation showing the transfer was made by a qualifying celebration, the company declares it got acknowledgments validating that PHH– not the loan owners or any independent third party– had actually performed the projects.
The filing looks for a court statement that the contract stays in result and declares damages for anticipatory repudiation, declaring Real Time Resolutions stands to lose millions of dollars in future maintenance costs.
For home mortgage specialists, the case raises a pointed question: can a master servicer exit a subservicing plan simply by transferring its own rights and then claiming the agreement enables termination? The response could form how maintenance arrangements are prepared and enforced for years to come, particularly as the industry continues to see massive transfers of servicing portfolios between significant players.